Call for Media and Publications Advisory Board | Submit until May 14
The SDN is seeking to establish a Media and Publications Advisory Board and is now accepting applications for Board members.
The SDN is seeking to establish a Media and Publications Advisory Board and is now accepting applications for Board members.
Early Bird tickets for the Service Design Global Conference (SDGC24) are available for sale.
Service designers work within a unique context. Because our work influences service innovation, improvement and delivery across lengthy and often complex customer lifecycles, we must work closely with stakeholders from across our organisations, and even beyond. While we aim for deep expertise in our own practice, we must also familiarise ourselves with the ways many others work
On April 10, 2024, we are holding a special event connected to the publication of the most recent issue of Touchpoint, the journal of service design. The issue explores practical aspects, challenges and successes in translating service design outputs into tangible, impactful solutions –– successful implementation.
Shaping future management practices through collaborative scenario experimentation
On 8 January 2024, after more than six years of meticulous planning, development and testing, Astrobotic Technology launched their Peregrine lunar lander into space, with the aim of being the first American spacecraft to land on the moon since 1972. Seven hours after launch, a propellant leak was discovered, and the difficult decision was made to abandon the mission and allow Peregrine to burn up upon re-entry to Earth’s atmosphere. One week ago, a follow-up mission from Intuitive Machines did succeed in landing Odysseus on the moon’s surface. But in what was later attributed to both cutting corners and forgetting to unlock a laser’s physical safety switch, Odysseus touched down on its side, hampering its solar panels and communications, and causing the mission to be aborted.
Too frequently, consideration of service implementation is left until the end of the design process. As a result, energy and support for bringing the service to life often dwindles, and a potentially great service is shelved. The organisation is left with intent only, which alone cannot produce significant outcomes.
How can service design create value from initial conception through to the scaling of a service? We use the example of a newly developed tax-filing service to outline how service design creates value during different stages of the product lifecycle. By navigating through the initial design challenges, implementation hurdles and the critical phase of scaling, we uncover the dynamic nature of value creation and service design’s impact on both users and businesses.
"Facilitating Creative Sessions" is a comprehensive course that prepares participants to lead effective group sessions in creative processes by teaching them essential facilitation skills. This course, designed for designers and professionals, combines theory, practical exercises, and feedback to improve facilitation techniques and soft skills.
Next edition of SDN Global Café will take place on May 14, 2024. Join us and find out more about Design of Public Services in Ireland.
The Service Design Network’s Next Gen Conference was held online on the 12th of April. Missed a talk? Wanna asynchronously attend that other workshop? You can catch up on the entire 24 hour schedule, because recordings of all sessions are available for replay!
Join Joanna Bienz for a deep conversation about the early years of a career in the design and consultancy world. This is a one-hour webinar where we will explore what future and young professionals can expect from a career in design from someone who just went through it.
Imagine you are on holiday with your loved ones and all of a sudden an accident happens. You are in need of medical help in a foreign country, a highly stressful and emotional situation in an unfamiliar environment. So what do you do?
Service Designer: Erik van Zoelen, Noortje Hartman, Eddo Siep, Angelo Verbeek, Hidde Burgmans
Service Provider: Koos Service Design
Industry: Healthcare
Designing the magical experience that would redefine the delivery of groceries and would become a well-known benchmark for the whole category.
Service Designer: Filip Makowiecki - Lead UX & Service Designer - Izabela Styburska - Project Manager - Marta Krokoszyńska - Lead Researcher - Hanna Bielerzewska - UX Writer - Agnieszka Olek - CX Strategist - Dawid Wiener - Research Strategist
Service Provider: Cogision
Industry: Retail
Managing post-accident emotional stress complicates motor claims. Incomplete processes cause delays, fraud, and communication problems. In KSA, disjointed systems hinder data and compliance. Focus on empathy and integration for improved insurance service.
Service Designer: Arwa Hussein
Service Provider:
Industry: Financial Services
How can we ensure that regardless of the "entrance gate", pregnant women, children aged 0 to 3 years and their caregivers are cared for in a comprehensive and integrated way?
Service Designer: Futurar & Talking City
Service Provider: Fundação Maria Cecilia Souto Vidigal
Industry: Healthcare
After more than 10 year I have been re-reading Dan Hills’ “Dark Matter and Trojan Horses” – these last days and I found it just as insightful and inspiring now as I did then!
I am reading: Beyond Sticky Notes by KA McKercher. And here you can read why I recommend it!
It is in education where we build the foundations for the next generation of service designers and for the future of service design! Since 2015 the Service Design Network is official partner of Cumulus, the leading global association of art and design education and research. One of many opportunities to build valuable networks for service design education.
Service Design Award 2023 - Professional Commercial Finalist
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